Service desk & technical support
IT Support
A helpdesk your team can call, email or chat with, staffed by technicians who fix issues quickly and track every ticket to resolution.
- Best for
- Growing teams without an in-house IT department, or IT teams that need extra cover.
- How we engage
- A monthly support plan or a block of on-demand hours.
- What you get
- One support contact, ticket tracking and a monthly report.
What’s included
Everything you need, set up and supported.
Choose the full service or just the parts you need. We’ll recommend a plan after a short assessment.
Helpdesk (L1–L2)
Ticketed support by phone, email and chat for everyday IT issues.
Remote troubleshooting
Secure remote sessions to fix laptops, desktops and software.
User & access management
Onboarding, offboarding, password resets and access requests.
Device & software management
Setup, patching and updates for laptops, phones and printers.
Microsoft 365 & Google Workspace
Email, licences, shared drives and collaboration tools.
On-site support
Engineers on site when a problem can’t be fixed remotely.
How it works
From first call to ongoing support.
You’ll know what happens at each stage, who is responsible and what it costs before we start.
- 01
Onboard
We document your users, devices, systems and who to escalate to.
- 02
Set up the helpdesk
Support channels, ticketing and escalation paths go live.
- 03
Resolve
Tickets are prioritised by impact and tracked through to closure.
- 04
Report & improve
Monthly reports on volumes, response times and recurring issues.
FAQs
Common questions.
Anything else? Our team will answer directly.
What support hours do you cover?
We agree support hours when we set up your plan, including extended or out-of-hours cover if your team needs it.
Can you work alongside our in-house IT team?
Yes. We can take first-line tickets so your team can focus on projects, or act as overflow and escalation support.
How do users raise a ticket?
By phone, email, chat or a self-service portal. Every request gets a ticket number so nothing is lost.
Related services
Often paired with.
Most clients combine services so one team looks after everything.
Need reliable IT support?
Tell us about your team and systems, and we’ll recommend the right support plan.